Refund and Return's Policy

To initiate a return, please reach out to our customer support team at thegrid@gridskincare.com.

Standard Returns (Non-Defective Items)

• Condition: Returned items must be unused, unopened, and kept in their original packaging (unless the item is faulty).
• Timeframe: Items must be shipped back to us promptly, and no later than 14 days after notifying us of your cancellation.
• Refund Details: Non-defective returns will receive a full refund for the item's purchase price.
• Shipping Fees: You are responsible for paying the return postage fees. Original and return shipping costs are non-refundable for non-defective items.

Damaged or Defective Items

If your product arrives damaged or defective in any way:

• We will issue a full refund.
• We will cover both the initial delivery fee and the return postage costs.

Processing Your Reimbursement

• Timeline: Refunds are issued within 14 days of us receiving the returned item.
• Payment Method: Your money will be returned via your original payment method unless we explicitly agree on an alternative.
• Fees: You will not incur any hidden transaction fees for processing the refund.

Important Note: You must notify us of a cancellation or a defective item within 14 days of receiving your package. Requests made after this 14-day window will not be eligible for a return or refund.

Returns Address

Please mail all return packages to:

Returns at Grid Skincare 

Office 10128

 321-323 High Road

 Chadwell Heath

RM6 6AX